If you need assistance or have a request, our support team is available to help you.
You can get in touch with our support team in three different ways, and we'll get back to you as soon as possible.
1. Through our Website:
Step 1: Click on "Help" on our website and select the "Contact Us" option.
Step 2: Fill out the form with your request and submit it.
2. From our Connectivity Platform:
Step 1: Click on the question mark icon in the upper right corner (?). This will take you to our support portal, where you can create the ticket.
Step 2: Click on "New Support Ticket."
Step 3: Fill out the form with your request and submit it.
3. Send an Email:
You can send an email to support@moabits.com with your request.
Please remember to be as specific as possible when reporting an issue (e.g., ICCID, timestamp, country, number of affected SIMs, etc.). This will help our team better understand the situation and take the necessary steps to resolve the problem.